Job Description
Are you a tech-savvy professional seeking a rewarding career with the Arizona State Government?
We are currently hiring a Statewide IT Support Specialist for our weekend operations team. This is an opportunity to play a critical role in maintaining the integrity of state infrastructure while enjoying the flexibility of weekend shifts. You will be the first line of defense for our employees, ensuring seamless technological operations across the state.
Why Join Us?
- Impactful Work: Support critical state services and infrastructure.
- Work-Life Balance: Enjoy your weekdays free with our weekend-only schedule.
- Competitive Benefits: Comprehensive medical, dental, vision, and retirement plans.
- Growth Opportunities: Clear pathways for career advancement within the state government.
Position Overview:
As a Statewide IT Support Specialist on the weekend shift, you will be responsible for providing technical assistance to state agencies. Your role will involve troubleshooting hardware and software issues, managing service tickets, and ensuring the continuity of operations for government services that run 24/7.
Responsibilities
- Tier 1/2 Helpdesk Support: Troubleshoot hardware and software issues for state employees via phone and remote access.
- System Maintenance: Perform scheduled patching, updates, and backups for critical servers and workstations.
- Incident Management: Log, track, and resolve IT incidents using the state service management ticketing system.
- Security Compliance: Enforce cybersecurity protocols and conduct security checks during the weekend shift.
- On-Call Rotation: Provide technical support during high-impact periods and weekend emergencies.
- User Training: Assist in the onboarding of new staff and conduct basic technology training sessions.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field preferred.
- Experience: Minimum 1-2 years of IT support experience in a professional or government setting.
- Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) is highly desirable.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Office 365, and basic networking (TCP/IP).
- Soft Skills: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Schedule: Must be available to work rotating weekends (Saturday and Sunday) and some holidays.