Job Description
Are you looking for a stable, rewarding career with the State of Michigan? We are currently seeking a dedicated and skilled IT Support Specialist to join our Weekend Operations team in Detroit. In this role, you will play a critical part in maintaining the technological infrastructure that supports state services, ensuring that government operations run smoothly even during off-hours. If you are a problem-solver who thrives in a mission-driven environment, we want to hear from you.
Why Join the State of Michigan?
- Competitive salary and comprehensive benefits package.
- Stable, long-term employment with the state government.
- Opportunity to work a rewarding weekend schedule with a consistent work-life balance.
- Professional development and training opportunities.
As a member of our technical team, you will be the first line of defense for our employees and citizens, resolving technical issues efficiently and professionally.
Responsibilities
- Provide Level 2 and Level 3 technical support for hardware, software, and network peripherals to state employees.
- Diagnose and troubleshoot complex IT issues, including operating system errors, application conflicts, and connectivity problems.
- Perform regular maintenance tasks on workstations, printers, and peripherals to ensure optimal performance.
- Assist in the deployment, imaging, and configuration of new hardware and software for the weekend shift.
- Maintain accurate and up-to-date documentation of technical issues, resolutions, and inventory logs.
- Collaborate with the central IT helpdesk team to escalate critical issues and share knowledge.
- Ensure strict adherence to state security protocols and data privacy regulations.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of professional experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage a high volume of support tickets during peak weekend hours.
- Must be available to work rotating weekends (Saturday and Sunday) with occasional holidays.