Job Description
Join our award-winning team at the North Carolina DMV and become a vital resource for our community! We're urgently seeking passionate Customer Service Representatives to deliver exceptional service to Durham residents. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate openings available – apply today!
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy and efficiency
- Provide clear guidance on DMV policies, procedures, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain detailed transaction records in DMV systems while ensuring data integrity
- Collaborate with team members to optimize service workflows and reduce wait times
- Uphold strict confidentiality standards for sensitive customer information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Strong problem-solving skills with attention to detail
- Ability to remain calm and professional during high-pressure situations
- Valid North Carolina driver's license required
- Bilingual (English/Spanish) candidates strongly encouraged to apply