Job Description
Join the Social Security Administration's urgent hiring initiative in Baltimore! We're seeking dedicated Claims Representatives to serve Maryland residents during this critical period. Enjoy competitive federal benefits, job stability, and the opportunity to make a tangible impact on your community. Immediate openings available – apply now!
Responsibilities
- Process and adjudicate Social Security claims with 99% accuracy
- Conduct interviews with claimants to gather critical documentation
- Interpret complex federal regulations and policy guidelines
- Provide exceptional customer service via phone, email, and in-person
- Collaborate with legal teams on contested claims appeals
- Maintain strict confidentiality of sensitive personal data
- Train new hires during onboarding periods
Qualifications
- Bachelor's degree in Public Administration or related field
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite and case management systems
- Ability to pass federal background investigation
- Strong analytical and problem-solving skills
- U.S. citizenship required
- Valid Maryland driver's license preferred
- Federal security clearance (or ability to obtain)