Job Description
Immediate Opportunity for Public Safety Heroes! The City of Colorado Springs is urgently hiring Public Safety Communications Officers to join our elite emergency response team. This critical role directly impacts community safety by managing 911 calls and coordinating first responders. Enjoy comprehensive benefits, competitive pay, and the chance to make a real difference in our community. Apply now – positions fill quickly!
Responsibilities
- Receive, prioritize, and dispatch emergency calls for police, fire, and medical services
- Operate multi-line telephone systems, radio equipment, and computer-aided dispatch (CAD)
- Maintain accurate call logs and incident documentation
- Provide clear, concise instructions to callers during emergencies
- Coordinate multi-agency responses during critical incidents
- Perform data entry and routine equipment checks
- Adhere to strict confidentiality protocols and HIPAA compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing proficiency
- Ability to pass comprehensive background check and drug screening
- Valid Colorado driver's license
- Experience in customer service or emergency communications preferred
- Ability to remain calm under extreme pressure
- Proficiency with computer systems and multi-tasking
- Knowledge of Colorado Springs geography beneficial