Job Description
Join our dedicated team at the VA Medical Center in Raleigh, NC, providing essential healthcare support to our nation's heroes. This full-time federal position offers weekly pay, comprehensive benefits, and a mission-driven environment. As a Medical Support Assistant, you'll be the backbone of our patient care operations, ensuring seamless administrative coordination while making a tangible difference in veterans' lives.
Responsibilities
- Schedule and manage patient appointments across multiple specialties using electronic health record systems
- Process healthcare claims, billing documents, and insurance verifications with 99% accuracy
- Coordinate interdisciplinary care conferences and maintain confidential patient records
- Act as primary liaison between patients, providers, and ancillary departments
- Utilize VISTA system to generate reports and track clinical outcomes
- Train new staff on VA protocols and administrative procedures
Qualifications
- Minimum 2 years of medical office experience with electronic health records (EHR)
- Proficiency in VISTA/CPRS system or similar VA software
- VA Form 10-2850c application and background verification clearance
- Ability to obtain and maintain VA Information Security (VAIS) certification
- Strong knowledge of medical terminology and ICD-10 coding
- Exceptional communication skills with diverse veteran populations
- U.S. citizenship required