Job Description
Join our mission to serve America's heroes! The Department of Veterans Affairs in Cleveland has an urgent opening for a dedicated Veterans Affairs Specialist to provide critical support to veterans and their families. This high-impact role requires compassion, precision, and commitment to excellence in a fast-paced federal environment. Enjoy competitive benefits, job stability, and the opportunity to make a meaningful difference in our community.
Responsibilities
- Process and manage veteran benefit applications with 99% accuracy
- Coordinate with VA medical centers and community partners for seamless service delivery
- Conduct eligibility assessments and provide guidance on VA programs
- Maintain confidential case records in compliance with federal regulations
- Respond to urgent veteran inquiries within 24-hour timeframe
- Collaborate with interdisciplinary teams to resolve complex cases
- Participate in outreach initiatives to connect veterans with available resources
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field
- Minimum 2 years of case management or federal service experience
- Proficiency with VA systems (VBMS, VBA) and Microsoft Office Suite
- Ability to handle sensitive information with discretion and professionalism
- Strong problem-solving skills under pressure
- Valid U.S. driver's license and reliable transportation
- Must pass federal background check and obtain security clearance