Job Description
Join our mission to honor America's heroes as a Veterans Service Representative at the Portland VA Medical Center. This urgent federal opening offers a chance to make a direct impact on veterans' lives while enjoying competitive benefits and career stability. We seek dedicated professionals to process complex benefit claims, provide exceptional customer service, and advocate for our nation's veterans in an inclusive, mission-driven environment.
Responsibilities
- Process and adjudicate veterans' compensation, pension, and education claims with 99% accuracy
- Conduct comprehensive benefit eligibility assessments and counseling sessions
- Collaborate with legal teams to resolve complex appeals and overpayment cases
- Maintain meticulous documentation in VA's electronic records system
- Represent the VA at community outreach events and veteran-focused initiatives
- Train junior staff on regulatory compliance and best practices
Qualifications
- U.S. citizenship and active security clearance eligibility
- Bachelor's degree in Business/Public Administration or related field
- 3+ years experience in benefits administration or federal claims processing
- Proficiency with VA-specific software (VBMS, VBA) and MS Office Suite
- Knowledge of 38 CFR regulations and veterans' benefits programs
- Exceptional communication skills with diverse populations
- Ability to manage high-volume caseloads under strict deadlines