Job Description
Join our mission to honor America's veterans by serving as a part-time Veterans Service Representative at the Austin VA. This rewarding role allows you to make a tangible impact on veterans' lives while maintaining work-life balance. We offer competitive pay, flexible scheduling, and a supportive environment dedicated to veteran advocacy.
As a key member of our benefits team, you'll assist veterans with navigating complex benefit programs, ensuring timely processing of claims, and providing exceptional customer service. Ideal for students, semi-retired professionals, or career changers seeking meaningful part-time federal employment.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with precision and empathy
- Conduct thorough interviews to gather comprehensive benefit eligibility information
- Utilize VA systems (VBMS, VBA) to maintain accurate claim documentation
- Provide clear guidance on VA benefits programs to veterans and their families
- Collaborate with medical professionals to gather supporting evidence
- Ensure compliance with federal regulations and VA policies
- Maintain confidential case files with meticulous attention to detail
Qualifications
- U.S. citizenship required
- Experience in customer service or case management preferred
- Proficiency in Microsoft Office Suite and data entry systems
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic understanding of federal benefits programs (training provided)
- Must pass VA background investigation
- Flexible availability to work 20-25 hours per week