Job Description
Join the U.S. Department of Veterans Affairs in Boston as a part-time Veterans Service Representative and make a tangible impact on the lives of our nation's heroes. This unique opportunity allows you to serve veterans and their families while maintaining a flexible work schedule. You'll work in a collaborative environment dedicated to providing exceptional service and support to those who have served our country. The VA offers comprehensive training, competitive benefits, and a mission-driven culture that values your contributions.
Responsibilities
- Process and adjudicate veterans' benefit claims with precision and empathy
- Provide expert guidance on VA programs, healthcare, and compensation services
- Conduct thorough interviews to gather and verify claim documentation
- Maintain accurate case records in VA's electronic systems
- Collaborate with healthcare providers and community partners
- Deliver exceptional customer service to veterans and their families
Qualifications
- U.S. citizenship required
- Minimum 2 years customer service or claims processing experience
- Strong knowledge of federal regulations and procedures
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and data entry systems
- Ability to handle confidential information with discretion
- Experience working with veterans or military families preferred