Job Description
Join the U.S. Department of Veterans Affairs as a part-time Veterans Service Representative in Houston, TX. Make a meaningful impact while enjoying flexible scheduling in a mission-driven environment. This role supports veterans with claims processing, benefit eligibility determination, and advocacy services. Full training provided.
Responsibilities
- Process veterans' benefit claims with 95% accuracy
- Conduct eligibility assessments for VA programs
- Provide direct assistance to veterans and their families
- Maintain confidential case records in VA systems
- Collaborate with healthcare and legal teams
- Participate in outreach initiatives
- Complete continuing education annually
Qualifications
- U.S. citizenship required
- Minimum 2 years customer service experience
- Proficient in Microsoft Office Suite
- Ability to handle sensitive information discreetly
- Strong written and verbal communication skills
- Basic knowledge of veterans' benefits preferred
- Part-time availability (20-25 hours/week)
- Pass background investigation