Job Description
Join a mission-driven team dedicated to serving America's heroes. The U.S. Department of Veterans Affairs offers stable federal careers with competitive benefits and work-life balance. This part-time position provides an opportunity to make a meaningful impact while maintaining flexibility. As a Veterans Service Representative, you'll assist veterans with benefits claims, ensuring they receive the support they've earned. Enjoy comprehensive health benefits, retirement plans, and professional development opportunities within one of the nation's largest federal agencies.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with precision
- Conduct interviews and gather evidence to support benefit applications
- Explain complex VA regulations and benefits to veterans and families
- Maintain accurate case records in federal compliance systems
- Collaborate with medical professionals and legal advisors on complex cases
- Provide excellent customer service while maintaining confidentiality
- Participate in ongoing training to stay current with VA policies
Qualifications
- U.S. citizenship required
- Bachelor's degree or equivalent experience
- 3+ years in customer service or benefits administration
- Proficiency in federal regulations and case management systems
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic knowledge of military service structures preferred