Job Description
Join Baltimore's premier public services team and enjoy exceptional benefits while serving your community! We're seeking a Weekend Government Benefits Specialist to manage critical public assistance programs during weekend shifts. This full-time role offers comprehensive health coverage, retirement plans, paid time off, and tuition assistance – all while maintaining work-life balance with a Saturday/Sunday schedule.
As a key member of our benefits division, you'll directly impact Baltimore residents' lives through accurate case management and compassionate service. Our modern downtown facility provides a supportive, mission-driven environment where your contributions are valued. Apply today to start a rewarding career with stability and purpose.
Responsibilities
- Process and administer public benefit applications (SNAP, Medicaid, housing vouchers) during weekend shifts
- Conduct eligibility interviews and document case details in compliance with federal/state regulations
- Provide exceptional customer service to diverse populations via phone, email, and in-person appointments
- Collaborate with cross-functional teams to resolve complex benefit cases and policy inquiries
- Maintain accurate digital records and generate weekly performance reports
- Participate in weekend outreach events to educate community members about available benefits
- Adhere to HIPAA and confidentiality protocols when handling sensitive citizen information
Qualifications
- Bachelor's degree in Public Administration, Social Work, or related field (or equivalent experience)
- Minimum 2 years' experience in government benefits administration or social services
- Proficiency with case management software (e.g., MAXIS, BEACON) and Microsoft Office Suite
- Valid Maryland driver's license and ability to travel to community sites
- Excellent communication skills with ability to navigate complex regulations
- Ability to work independently during weekend shifts with minimal supervision
- Bilingual (English/Spanish) certification preferred
- Background clearance and fingerprinting required post-hire