Job Description
Are you seeking a stable career with the State of Indiana? We are currently hiring a dedicated Weekend IT Support Specialist to join our critical infrastructure team in Indianapolis.
This is a unique opportunity to serve the public while enjoying a consistent weekend schedule. You will be responsible for maintaining the integrity of state networks and providing technical support during off-hours when full staff is not available.
Why Join Us?
- Stable Employment: Join a government entity with long-term job security.
- Weekend Schedule: Enjoy your weekdays free with guaranteed weekend shifts (e.g., Saturday & Sunday).
- Benefits: Comprehensive health, dental, and retirement benefits.
Key Duties:
In this role, you will act as the first line of defense for state IT systems. You will monitor server health, perform routine maintenance, and resolve urgent technical issues to ensure business continuity for state agencies.
Responsibilities
- System Monitoring: Perform 24/7 monitoring of server systems, network infrastructure, and database integrity during weekend hours.
- Troubleshooting: Diagnose and resolve hardware and software issues for internal staff and state agencies.
- Maintenance: Execute scheduled patch updates, security audits, and backups to prevent system downtime.
- Support: Assist users with password resets, access requests, and basic software troubleshooting via remote support tools.
- Reporting: Document all incidents, resolutions, and maintenance logs in the state ticketing system.
- Security: Enforce state cybersecurity protocols and identify potential vulnerabilities during off-hours.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Information Technology or related field preferred.
- Experience: Minimum of 1-2 years of experience in IT support or technical help desk roles.
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Skills: Proficiency in Windows Server, Active Directory, and basic networking concepts (TCP/IP).
- Certifications: CompTIA A+ or Network+ certification is a plus.
- Background: Ability to pass a State of Indiana criminal history background check and drug screen.