Job Description
Are you looking for a stable, high-impact career within the public sector? We are seeking a dedicated Weekend Operations Specialist to join the New York State Department of Taxation and Finance. This is a unique opportunity to serve the citizens of New York while enjoying the stability of government employment.
In this pivotal role, you will oversee critical weekend operations, ensuring that essential services remain uninterrupted for taxpayers. You will work a rotating weekend schedule (Saturday and Sunday) while enjoying the peace of mind that comes with state benefits and job security.
Why Choose New York State Government?
- Competitive Compensation: Salary range of $55,000 - $72,000 per year.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Work-Life Balance: Stable hours with full-time benefits.
- Purpose-Driven Work: Directly impact the financial well-being of New York residents.
Responsibilities
- Oversee the daily operations of the weekend call center and data processing unit.
- Ensure the accurate and timely processing of incoming tax documents and inquiries.
- Maintain strict confidentiality of sensitive taxpayer information and state records.
- Collaborate with weekday staff to ensure seamless handover of ongoing projects.
- Monitor system performance and troubleshoot technical issues during peak weekend hours.
- Train and mentor entry-level staff on weekend protocols and government procedures.
- Prepare weekly reports on operational efficiency and citizen feedback.
Qualifications
- High School Diploma or GED required; Associate’s degree in Public Administration or Business is a plus.
- Minimum of 3 years of experience in administrative operations, customer service, or data processing.
- Demonstrated ability to work independently and manage time effectively during weekend shifts.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and state government case management systems.
- Excellent written and verbal communication skills.
- Ability to pass a background check and obtain a NYS government security clearance.
- Detail-oriented with a high degree of accuracy in data entry and record-keeping.