Job Description
Join Texas's premier public service agency with an exceptional benefits package including comprehensive health insurance, pension plans, paid time off, and tuition assistance. We're seeking dedicated professionals for weekend shift roles in Houston, offering competitive compensation while serving your community.
Enjoy work-life balance with consistent weekend schedules (Sat-Sun), minimal overtime requirements, and a supportive team environment. Our commitment to employee well-being includes wellness programs, flexible spending accounts, and professional development opportunities.
Responsibilities
- Process citizen inquiries and applications with accuracy and professionalism
- Manage case files and documentation according to state protocols
- Collaborate with cross-functional teams to resolve complex issues
- Conduct data entry and maintain digital records securely
- Provide exceptional customer service via phone and in-person channels
- Participate in weekend-specific outreach programs
- Adhere to all state regulations and confidentiality standards
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and data systems
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Valid Texas driver's license (if applicable)
- Background clearance clearance for state employment