Job Description
Join North Carolina's premier state agency in Charlotte and serve your community with pride! We're seeking dedicated Weekend Shift Specialists to deliver essential public services during high-demand weekends. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a tangible impact while maintaining work-life balance. Our Charlotte office offers modern facilities, flexible scheduling options, and a supportive team environment where your contributions are valued.
This role is ideal for professionals seeking stable government employment with weekend availability. You'll work alongside experienced public servants committed to excellence in citizen services. We provide extensive training, professional development opportunities, and a clear pathway for career advancement within North Carolina state government.
Responsibilities
- Provide exceptional customer service to citizens via phone, email, and in-person interactions during weekend shifts
- Process vital state documents and applications with precision and confidentiality
- Coordinate with state agencies to resolve complex citizen inquiries and service requests
- Maintain accurate digital and physical records using state-of-the-art systems
- Support emergency response operations during weekend incidents and natural disasters
- Conduct data entry and reporting tasks to ensure service compliance and metrics
- Participate in weekend outreach programs and community engagement initiatives
Qualifications
- High school diploma or GED required; Associate's degree preferred
- Minimum 2 years customer service or administrative experience
- Ability to work flexible weekends (Saturday/Sunday) with reliable attendance
- Proficient in Microsoft Office Suite and database management systems
- Strong communication skills with ability to clearly explain complex processes
- Valid North Carolina driver's license with clean driving record
- Pass background check and fingerprinting requirements for state employment
- Ability to multitask effectively in fast-paced weekend environments