Job Description
Join our mission-critical team at the Social Security Administration in Cleveland! We're urgently hiring passionate Claims Representatives to serve Ohioans during a pivotal time. This high-impact role requires exceptional communication skills and a commitment to public service. If you thrive in dynamic environments and want to directly benefit vulnerable populations, this is your opportunity to make a tangible difference in our community.
Responsibilities
- Process and adjudicate Social Security disability, retirement, and survivor claims with precision and empathy
- Conduct comprehensive interviews to gather critical claimant information and verify eligibility
- Explain complex benefit programs and regulations to claimants in clear, accessible language
- Maintain meticulous documentation in federal systems while maintaining strict confidentiality standards
- Collaborate with medical and vocational experts to resolve complex eligibility determinations
- Meet urgent processing deadlines while ensuring 100% compliance with federal regulations
- Provide compassionate support to claimants navigating life-altering benefit decisions
Qualifications
- U.S. citizenship (mandatory federal requirement)
- Bachelor's degree or equivalent combination of education/experience
- Proven ability to interpret complex regulations and make evidence-based decisions
- Exceptional written and verbal communication skills for high-stakes interactions
- Proficiency with federal databases and Microsoft Office Suite
- Experience in customer service, healthcare, or public administration preferred
- Ability to maintain composure under pressure while handling sensitive cases
- Clear background investigation and favorable references required