Job Description
Launch Your Career in Public Service with the State of Florida!
The Florida Department of Transportation is seeking a motivated Entry-Level Computer Support Specialist to join our dynamic team in Jacksonville. If you are looking for a stable, rewarding career with excellent benefits and the opportunity to make a real impact, this is the perfect role for you.
As an integral part of our IT support team, you will provide essential technical assistance to our workforce, ensuring our infrastructure runs efficiently. We value dedication, integrity, and technical aptitude, and we are looking for a proactive individual to grow with us.
Why You Should Apply
- Competitive Compensation: Earn between $40,000 and $50,000 annually.
- Comprehensive Benefits: Health, dental, vision, and life insurance.
- Retirement Security: Access to a state pension plan.
- Professional Growth: Extensive training and advancement opportunities.
Don't miss this chance to start your professional journey in a prestigious government environment.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer workstations, printers, and peripherals.
- Maintain accurate records of IT incidents, service requests, and hardware inventory.
- Collaborate with senior IT staff to deploy software updates and security patches.
- Respond to user inquiries via phone, email, and in-person with a focus on customer service excellence.
- Perform basic network troubleshooting to ensure connectivity for agency staff.
Qualifications
- High School Diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field is a plus.
- Basic knowledge of Microsoft Windows operating systems and the Microsoft Office Suite.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent verbal and written communication skills.
- Ability to pass a standard background check and drug screening.
- Must be eligible for state employment and willing to undergo a fingerprint-based background investigation.