Job Description
Are you looking for a meaningful career where you can serve your community? The Massachusetts Department of Transportation (MassDOT) is seeking dedicated DMV Customer Service Representatives to join our dynamic team in Boston. In this role, you will be the face of the agency, helping thousands of residents navigate vehicle registration, license renewals, and other essential services with ease and efficiency.
We offer a comprehensive benefits package, a supportive work environment, and the opportunity to make a real impact on the daily lives of Massachusetts residents. If you possess excellent communication skills and a customer-first mindset, we want to hear from you.
Responsibilities
- Greet and assist customers in person and via phone with inquiries regarding driver's licenses, vehicle registrations, and titles.
- Process transactions accurately and efficiently using state-of-the-art DMV management systems.
- Resolve complex customer complaints and escalate issues to supervisors when necessary while maintaining a positive demeanor.
- Explain DMV policies, procedures, and regulations in a clear, patient, and accessible manner to diverse populations.
- Maintain accurate records of customer interactions and transactions in accordance with state regulations and privacy laws.
- Collaborate with team members to streamline workflows and improve the overall customer experience.
Qualifications
- High school diploma or equivalent required; Associate's degree or customer service certification preferred.
- Minimum of 1-2 years of professional customer service experience, preferably in a government or high-volume service environment.
- Strong computer literacy, including proficiency in Microsoft Office Suite and data entry.
- Excellent verbal and written communication skills with the ability to explain technical information clearly.
- Ability to multi-task in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
- Must pass a background check and possess a valid driver's license (depending on specific branch requirements).