Job Description
Are you passionate about public service and looking for a stable career in Laredo? The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for a Customer Service Representative to join our dedicated team. In this role, you will serve as the first point of contact for the public, ensuring a smooth and efficient experience for all customers visiting our Driver Services Center.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you have a strong work ethic and excellent communication skills, we want to hear from you.
Responsibilities
- Greet and assist customers with license renewals, vehicle registrations, title transfers, and address changes.
- Answer incoming phone calls and inquiries regarding DMV policies, procedures, and wait times.
- Process payments accurately and handle cash transactions with strict adherence to security protocols.
- Update customer records in the internal database and maintain accurate filing systems.
- Assist in the training of new staff members on customer service best practices.
- Ensure the lobby area is organized, clean, and welcoming for all visitors.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
Qualifications
- High School Diploma or GED equivalent is required.
- Minimum of 1-2 years of experience in customer service or administrative support.
- Strong computer proficiency, including Microsoft Office Suite and database management systems.
- Excellent verbal and written communication skills in English.
- Ability to work efficiently in a fast-paced environment with attention to detail.
- Must be able to pass a background check and drug screening.
- Valid driver's license is preferred.