Job Description
Join our dynamic team at Louisville Metro Services as a DMV Customer Service Specialist! We're urgently seeking compassionate professionals to deliver exceptional service to our community. This role offers competitive pay, comprehensive benefits, and career growth opportunities. Help streamline vehicle registration, license renewals, and title transfers while making a tangible impact on residents' daily lives. Immediate openings available with training provided!
Responsibilities
- Process DMV transactions including license renewals, vehicle registrations, and title applications
- Provide clear guidance on state regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain accurate records using specialized DMV software systems
- Collaborate with team members to ensure seamless service delivery
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Strong computer literacy with proficiency in data entry systems
- Excellent communication skills with ability to explain complex processes
- Ability to multitask while maintaining attention to detail
- Valid driver's license with clean driving record
- Background check and drug screen required