Job Description
Join our elite team as a Direct Hire DMV Customer Service Representative in Buffalo, NY! We're seeking passionate professionals to deliver exceptional service to New York residents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a government sector role. No agency fees – this is a direct position with the state!
Why Join Us?
• Competitive salary ($18-$24/hour) with annual reviews
• Full benefits package including health/dental/vision
• Paid training and professional development
• Pension plan and retirement savings options
• Work-life balance with predictable schedules
Responsibilities
- Process vehicle registrations, titles, and license transactions with precision
- Provide accurate information on DMV policies, procedures, and fees
- Resolve customer inquiries efficiently using multi-channel communication
- Maintain strict compliance with state regulations and data security protocols
- Collaborate with team members to optimize service delivery
- Process payments and maintain accurate transaction records
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Minimum 2 years customer service experience in regulated industry
- Proficiency with computer systems and transaction software
- Exceptional communication skills with ability to explain complex topics
- Detail-oriented with strong data entry accuracy
- Ability to remain calm under pressure during high-volume periods
- Valid New York State driver's license required
- Bilingual (English/Spanish) candidates strongly encouraged to apply