Job Description
We are seeking a dedicated and professional DMV Customer Service Representative to join our team in Anchorage, AK. This is a Direct Hire position offering the stability and benefits of a full-time government role.
In this role, you will serve as the first point of contact for the public, ensuring a seamless and positive experience at the DMV. You will be responsible for processing transactions, answering inquiries, and maintaining accurate records in a fast-paced environment.
Why Join Us?
- Direct Hire Opportunity: No contract work—this is a permanent position.
- Competitive Pay: Hourly wage based on experience.
- Stability: Work for a recognized government entity.
Responsibilities
- Greet and assist customers with a professional and friendly demeanor, managing queues efficiently.
- Process vehicle registrations, renewals, titles, and license plates accurately and in a timely manner.
- Handle cash, check, and credit card transactions with strict adherence to financial protocols.
- Answer incoming phone calls and resolve customer inquiries regarding policies, fees, and document requirements.
- Review driver's licenses and IDs for validity and ensure compliance with state regulations.
- Maintain a clean and organized work area and computer files.
Qualifications
- High School Diploma or GED required.
- Minimum of 1-2 years of experience in customer service, preferably within a government, banking, or retail environment.
- Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work in a busy, high-volume environment.
- Basic math skills and attention to detail are essential.