Job Description
Join Florida's premier motor vehicle agency as a Senior DMV Customer Service Representative in Orlando! We're seeking a dedicated professional to deliver exceptional service to our community. This direct-hire role offers competitive compensation, comprehensive benefits, and career growth opportunities within state government. If you're passionate about helping Floridians navigate motor vehicle services with accuracy and empathy, we encourage you to apply today.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide expert guidance on DMV regulations, fees, and documentation requirements
- Resolve complex customer inquiries through multi-channel support (in-person, phone, email)
- Maintain secure handling of sensitive personal information and payment transactions
- Collaborate with team members to optimize service workflows and customer satisfaction metrics
- Train new staff on DMV systems and compliance protocols
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficient in DMV systems or equivalent motor vehicle regulations knowledge
- Exceptional communication skills with ability to explain complex procedures simply
- Proven ability to maintain composure under pressure during high-volume periods
- Valid Florida driver's license with clean driving record
- Ability to obtain Florida Notary Public certification within 90 days of hire