Job Description
Join the Team at the California DMV Stockton Field Office
We are seeking a dedicated and professional DMV Customer Service Representative to join our team in Stockton, CA. If you are passionate about public service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.
In this role, you will be the first point of contact for thousands of customers, assisting them with a wide range of DMV services. We offer a competitive salary, comprehensive benefits package, and a stable work environment where your contribution truly matters to the community.
Why Apply?
- Competitive Pay: $18.00 - $26.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and retirement plans.
- Work-Life Balance: Stable full-time schedule with paid time off.
- Professional Growth: Opportunities for advancement within the state system.
Don't miss this opportunity to build a rewarding career with the State of California. Apply today!
Responsibilities
- Customer Assistance: Provide exceptional service to walk-in customers and answer inquiries regarding DMV transactions, license renewals, vehicle registration, and title services.
- Transaction Processing: Accurately process DMV applications, payments, and documentation using state computer systems and specialized software.
- Queue Management: Monitor waiting areas, manage appointment lines, and ensure a safe and orderly environment for all visitors.
- Problem Resolution: Resolve customer complaints and issues efficiently while adhering to all state policies and regulations.
- Record Keeping: Maintain accurate and confidential records of transactions and customer interactions.
- Office Operations: Assist in the daily operations of the field office, including opening/closing procedures and filing.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience preferred; experience with government or public sector agencies is a plus.
- Skills: Strong computer proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse populations.
- Attention to Detail: High level of accuracy when processing data and handling sensitive documents.
- Availability: Must be available to work a full-time schedule, including occasional weekends or holidays as needed.