Job Description
Are you a dedicated professional seeking a stable career in public service?
The Maryland Motor Vehicle Administration (MVA) is currently hiring DMV Customer Service Representatives to join our team in Baltimore. If you excel in a fast-paced environment and are passionate about helping Maryland residents navigate their vehicle and driver services, we want to hear from you.
As a key member of the MVA team, you will be the face of our agency, ensuring that every customer interaction is efficient, accurate, and courteous. This is a fantastic opportunity to build a long-term career with the state of Maryland.
Why Join Us?
- Competitive hourly wage ($19.50 - $27.50)
- Comprehensive state benefits package (Health, Dental, Vision)
- Retirement savings plan with state contributions
- Professional development and advancement opportunities
Key Duties:
Responsibilities
- Greet and assist customers with driver's license, vehicle registration, and title services in person and via phone.
- Process license applications, renewals, and replacements accurately and efficiently.
- Resolve customer inquiries and complaints with patience and professionalism.
- Verify documents, update customer records in the MVA database, and ensure data integrity.
- Operate computer terminals and point-of-sale systems to complete transactions.
- Collaborate with team members to maintain high service standards and workflow efficiency.
- Assist in training new hires and sharing best practices for customer service excellence.
Qualifications:
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience in a high-volume environment preferred.
- Strong computer literacy and typing skills (minimum 35 wpm).
- Ability to stand for extended periods and handle customer volume during peak hours.
- Excellent verbal and written communication skills.
- Ability to pass a background check and drug screening.
- Basic knowledge of state motor vehicle laws and regulations is a plus.
Skills: Customer Service, DMV, Government, Data Entry, Microsoft Office, Communication, Typing, Public Speaking