Job Description
Are you seeking a stable career in a government environment? We are currently hiring a dedicated Night Shift Customer Service Representative to join our team in Minneapolis. This is an excellent opportunity to work for a reputable government agency, offering job security, comprehensive benefits, and a supportive work-life balance for night shift employees.
As part of our operations, you will play a crucial role in assisting constituents during off-hours, ensuring that essential services remain accessible and responsive. Join us in making a difference in the community while enjoying a reliable career path.
Responsibilities
- Manage high-volume inbound and outbound communications during the evening shift (6:00 PM - 2:30 AM).
- Resolve complex customer inquiries regarding benefits, eligibility, and program services.
- Ensure accurate and timely data entry and documentation of all interactions.
- Collaborate with team leads and internal departments to escalate and resolve critical issues.
- Maintain a professional, empathetic, and patient demeanor under pressure.
- Adhere to all state and federal regulations and agency policies.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 2 years of experience in customer service, call center operations, or administrative support.
- Proven ability to work flexible night shifts and rotating schedules.
- Strong problem-solving skills and the ability to de-escalate difficult situations.
- Proficient in Microsoft Office Suite and CRM software (experience with government systems is a plus).
- Valid driver's license and reliable transportation (optional, depending on office needs).