Job Description
Are you seeking a stable, rewarding career within the federal sector without prior professional experience? GovConnect Solutions is now hiring Entry-Level Customer Service Representatives to support various federal agencies. Whether you are based in Denver, CO or prefer to work Remotely, we offer a comprehensive training program to launch your career in government contracting.
As a member of our team, you will be the first point of contact for citizens seeking federal assistance. We pride ourselves on our modern work environment, employee development, and the opportunity to make a tangible impact on public service.
Key Benefits
- Zero Experience Required: We provide full on-the-job training and mentorship.
- Flexible Work: Choose between Remote positions or on-site work in Denver.
- Competitive Pay: Starting at $20/hour with annual performance reviews.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, and paid time off.
Responsibilities
- Answer and redirect high-volume incoming calls from the public regarding federal programs with professionalism and accuracy.
- Perform accurate data entry and record-keeping for federal case files and databases.
- Assist veterans and community members in navigating federal application processes.
- Update internal systems to ensure compliance with strict federal regulations and security standards.
- Collaborate with a remote team to resolve customer inquiries efficiently and maintain high satisfaction scores.
- Participate in ongoing training sessions to improve knowledge of federal policies and procedures.
Qualifications
- High School Diploma or GED equivalent (Bachelor's degree preferred but not required).
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently in a remote setting with reliable high-speed internet.
- Must be a U.S. Citizen and eligible for government background clearance.
- Must be willing to undergo a background check and drug screening.