Job Description
Join Our Team Immediately! Oakland DMV Services is seeking passionate Customer Service Representatives to join our dynamic team. As a vital member of our client-facing operations, you'll deliver exceptional service to Oakland residents while supporting critical DMV functions. We offer competitive pay, comprehensive benefits, and a supportive work environment.
This is an urgent opportunity with immediate start dates. If you thrive in fast-paced settings and enjoy helping your community, apply today!
Responsibilities
- Process driver's license renewals, vehicle registrations, and DMV transactions with accuracy and efficiency
- Provide clear guidance on DMV policies, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain organized records using DMV software and digital systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to all DMV regulations and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in government or public sector
- Proficiency in Microsoft Office Suite and DMV-specific software
- Strong communication skills in English and Spanish (bilingual candidates highly valued)
- Ability to multitask in high-volume environments
- Valid California driver's license required
- Pass background check and drug screening