Job Description
Join our award-winning team at Texas DMV Services Inc. as a Customer Service Representative and make a difference in the Houston community! We're seeking passionate individuals to deliver exceptional service to residents navigating DMV processes. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and holidays
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Assist customers with vehicle registration, license renewals, and ID card applications
- Process transactions accurately using DMV systems and software
- Provide clear guidance on state regulations and documentation requirements
- Resolve customer inquiries and complaints with empathy and efficiency
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure service consistency
- Stay updated on DMV policy changes and procedural updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite and CRM systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with confidentiality
- Strong problem-solving and multitasking abilities
- Texas driver's license required
- Bilingual (English/Spanish) candidates strongly encouraged