Job Description
We are seeking a highly motivated and customer-focused DMV Customer Service Representative to join our team in Miami, FL. In this role, you will serve as the primary point of contact for residents seeking motor vehicle services, providing exceptional support while ensuring strict compliance with state regulations.
If you are looking for a stable career in public service with excellent benefits and a professional environment, we encourage you to apply for this direct hire opportunity today.
Responsibilities
- Greet and assist customers with vehicle registration renewals, license plate transfers, title applications, and driver license transactions.
- Process payments and maintain accurate, up-to-date records in the DMV database and accounting systems.
- Answer incoming phone calls and resolve inquiries regarding driving records, point systems, and vehicle history reports.
- Verify documents for compliance with state and local motor vehicle regulations.
- Maintain a clean, organized, and professional workspace to ensure efficient workflow and customer comfort.
- Collaborate with team members to reduce wait times and improve overall customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent is required.
- Minimum of 1-2 years of verifiable experience in customer service, reception, or administrative support.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to learn new software and database systems quickly with a focus on accuracy.
- Excellent verbal and written communication skills, with the ability to de-escalate difficult situations professionally.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously under pressure.
- Bilingual in English and Spanish is a significant plus.