Job Description
Join our award-winning team at California Mobility Solutions as a Senior DMV Customer Service Representative in Stockton! We're seeking passionate professionals to deliver exceptional service to our diverse community. Enjoy competitive benefits, career growth opportunities, and a supportive work environment where your expertise truly matters. Help transform the DMV experience for thousands of Californians while building a rewarding career with us.
Responsibilities
- Process complex vehicle registration, title transfers, and driver license transactions with precision
- Resolve customer inquiries regarding DMV policies, procedures, and documentation requirements
- Utilize specialized software to manage records, payments, and compliance documentation
- Collaborate with law enforcement agencies and state departments on compliance matters
- Train new representatives on departmental protocols and customer service best practices
- Identify process improvement opportunities to enhance service efficiency
- Maintain strict confidentiality and compliance with DMV regulations
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficient in DMV systems (e.g., CA DMV STAR system) and document processing
- Excellent communication skills with ability to explain complex regulations clearly
- Strong problem-solving abilities for resolving escalated customer issues
- Valid California driver's license with clean driving record
- Bilingual proficiency in Spanish highly preferred
- Ability to work efficiently in fast-paced environment with attention to detail
- Professional certification in customer service or public administration a plus