Job Description
Join our award-winning team at the Baltimore Metropolitan DMV! We're urgently seeking passionate Customer Service Representatives to transform citizen experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today and make a difference in your community!
Responsibilities
- Provide exceptional in-person and phone support for driver's license, vehicle registration, and ID services
- Process transactions efficiently using our state-of-the-art DMV systems
- Resolve customer inquiries with empathy and professionalism
- Maintain accurate records and documentation per regulatory standards
- Collaborate with cross-functional teams to streamline service delivery
- Support DMV events and outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience
- Proficiency in multi-tasking and conflict resolution
- Strong computer skills with MS Office applications
- Ability to work flexible hours including weekends
- Valid Maryland driver's license required
- Background clearance and drug test required