Job Description
Join the Maryland Motor Vehicle Administration as a Customer Service Representative and become the face of our agency! We're seeking energetic professionals to deliver exceptional service to Baltimore residents at our bustling Reisterstown Road branch. As a key member of our team, you'll handle inquiries, process transactions, and resolve issues with precision and empathy. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a government role that directly impacts your community.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Manage payment processing for various DMV transactions
- Maintain organized records of customer interactions and transactions
- Collaborate with team members to streamline service delivery
- Stay updated on policy changes and communicate effectively with customers
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Maryland driver's license required
- Bi-lingual in Spanish highly desirable