Job Description
Join our award-winning team as a DMV Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional service to Tennessee residents. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement. Make a difference in your community while working in a supportive, modern environment.
Responsibilities
- Process driver's license applications, vehicle registrations, and title transactions with accuracy
- Provide clear explanations of DMV regulations, fees, and procedures to customers
- Operate state computer systems for data entry, payment processing, and record maintenance
- Resolve customer inquiries and complaints with professionalism and empathy
- Assist with special projects and workflow improvements as assigned
- Maintain organized physical and digital documentation per agency standards
- Collaborate with team members to ensure efficient service delivery
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service experience in a fast-paced environment
- Proficiency with computer systems and data entry software
- Strong communication skills with ability to explain complex information clearly
- Ability to multitask and prioritize tasks effectively
- Valid Tennessee driver's license with clean driving record
- Ability to pass background check and drug screening