Job Description
Join our award-winning team at Oregon DMV Services and become the face of public service! We're urgently seeking passionate Customer Service Representatives to join our Portland branch. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve your community while growing your career. No experience necessary—full training provided!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy and efficiency
- Provide clear guidance to customers regarding DMV procedures, documentation requirements, and fees
- Resolve inquiries and complaints through empathetic communication and problem-solving
- Maintain strict confidentiality of sensitive customer information and transaction records
- Collaborate with team members to optimize service workflows and reduce wait times
- Utilize specialized DMV software to process transactions and generate reports
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or front-desk experience
- Proficiency with computer systems and data entry
- Excellent verbal communication and active listening skills
- Ability to remain calm and professional in high-pressure situations
- Valid Oregon driver's license required
- Ability to work rotating weekends and occasional overtime