Job Description
Join Maryland's premier transportation agency as a DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service at our Baltimore branch. Enjoy competitive benefits, career growth opportunities, and the chance to serve your community. Apply today to become part of our award-winning team!
Responsibilities
- Process vehicle registrations, titles, and driver's license transactions with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries and complaints through empathetic communication
- Maintain secure handling of sensitive personal and financial data
- Collaborate with team members to optimize service workflows
- Utilize specialized DMV software systems efficiently
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service experience in fast-paced environment
- Proficiency in Microsoft Office Suite and data entry systems
- Exceptional verbal communication and active listening skills
- Ability to handle confidential information with discretion
- Strong problem-solving abilities and conflict resolution skills
- Valid Maryland driver's license required