Job Description
Are you a dedicated professional with a passion for public service? The New York State Department of Motor Vehicles (DMV) is currently seeking a Customer Service Representative to join our high-performing team in Buffalo, NY. If you are looking for a stable career with immediate impact, this is your opportunity.
In this role, you will be the face of the agency, serving thousands of residents daily. You will assist customers with license renewals, vehicle registrations, and complex administrative tasks. We are looking for individuals who are detail-oriented, patient, and ready to help the community.
Why Join Us?
We offer a competitive compensation package, comprehensive health benefits, and a supportive work environment. We value our employees and are committed to your professional growth.
Responsibilities
- Greet and assist customers with a friendly and professional demeanor, managing lobby traffic efficiently.
- Process DMV transactions, including license renewals, vehicle registrations, titles, and placards.
- Answer incoming phone calls and emails regarding DMV policies, fees, and wait times.
- Operate state-specific DMV software systems to input data accurately and maintain records.
- Explain complex state laws and procedures to customers in plain, easy-to-understand language.
- Resolve customer complaints and escalations with patience and empathy.
- Maintain strict confidentiality of sensitive personal and financial information.
Qualifications
- High School Diploma or GED required; Associate’s degree in Business Administration or Public Service preferred.
- Previous experience in customer service, administrative support, or a related field is highly desirable.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Proficiency in Microsoft Office Suite and computer data entry.
- Ability to multitask and work in a fast-paced, high-volume environment.
- Bilingual skills (English/Spanish) are a significant plus for the Buffalo area.