Job Description
Are you looking for a stable, rewarding career in public service? The Texas Department of Motor Vehicles is actively hiring a Customer Service Representative to serve the vibrant community of Corpus Christi. This is a remote-friendly position, offering a hybrid work model that balances office presence with the flexibility of remote work.
In this role, you will be the first point of contact for thousands of drivers, ensuring they receive accurate information and efficient service. If you have a passion for helping others and possess strong organizational skills, we want to hear from you.
Responsibilities
- Greet customers warmly and assist them with vehicle registration, title transfers, and license renewals.
- Process payments accurately using various financial systems and cash registers.
- Answer high-volume phone inquiries regarding DMV policies, wait times, and document requirements.
- Maintain accurate and up-to-date customer records in the departmental database.
- Resolve customer complaints and escalations with patience and professionalism.
- Verify the authenticity of documents and ensure compliance with state regulations.
- Collaborate with team members to streamline service processes and improve customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 1-2 years of experience in customer service, preferably in a government or public sector setting.
- Working knowledge of DMV procedures, vehicle titling, and registration is highly preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
- Ability to multitask in a fast-paced environment while maintaining a friendly demeanor.
- Must pass a background check and drug screen.