Job Description
Join our award-winning team at the Michigan Department of State as a Direct Hire DMV Customer Service Representative in Detroit. We're seeking passionate individuals to deliver exceptional service to Michigan residents while supporting our mission of modernizing state services. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why Join Us?
• Competitive salary and comprehensive benefits package
• Paid training and professional development
• Work-life balance with predictable schedules
• Opportunity to make a direct impact on your community
Responsibilities
- Process driver's license, ID card, and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on state regulations and documentation requirements
- Resolve customer inquiries using multi-channel platforms (in-person, phone, online)
- Maintain strict compliance with security protocols and confidentiality standards
- Collaborate with team members to optimize service workflows
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to navigate digital systems and basic software
- Valid Michigan driver's license with clean record
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) candidates strongly preferred