Job Description
Join our award-winning team at the Texas DMV and serve your community with pride! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31, 2023. This is your chance to build a stable career in public service with comprehensive benefits, paid training, and growth opportunities.
As a Customer Service Representative, you'll be the face of our agency, helping residents navigate vehicle registrations, driver's licenses, and state ID services. Enjoy a supportive work environment with modern facilities, flexible scheduling options, and recognition for outstanding service.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transactions with accuracy and efficiency
- Provide exceptional customer service to diverse populations via in-person, phone, and digital channels
- Utilize DMV systems to verify documents, process payments, and maintain secure records
- Resolve customer inquiries and complaints using problem-solving techniques
- Adhere to all state regulations and agency policies for compliance
- Collaborate with team members to maintain smooth operations and wait time targets
- Participate in ongoing training to stay updated on procedures and technology
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with computer systems and data entry
- Strong communication skills in English (bilingual Spanish preferred)
- Ability to handle sensitive information with confidentiality
- Valid Texas driver's license or ability to obtain within 30 days
- Pass background check and drug screening
- Ability to work flexible hours including Saturdays