Job Description
Join the District of Columbia's premier public service team as a DMV Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service to our diverse community. All necessary equipment will be provided, including state-of-the-art workstations and specialized software. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in our nation's capital.
Responsibilities
- Process driver's license, vehicle registration, and ID applications with precision
- Provide in-person and phone-based customer support using provided technology
- Verify documentation and maintain strict confidentiality of personal data
- Resolve customer inquiries efficiently while maintaining professional demeanor
- Assist with DMV kiosk operations and digital service tools
- Collaborate with team members to optimize service workflows
- Adhere to all federal, state, and agency regulations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with office technology (equipment provided)
- Exceptional communication and interpersonal skills
- Ability to handle sensitive information with discretion
- Basic knowledge of DMV procedures or willingness to learn
- Must pass federal background check
- Valid driver's license required