Job Description
Are you a dedicated professional looking to make a tangible impact in your community? State Services Corp is seeking a highly motivated DMV Customer Service Representative to join our dynamic team in Dallas, Texas.
We pride ourselves on providing exceptional service to the public and offer a comprehensive benefits package. Full equipment is provided to ensure you have the best tools to succeed, allowing you to focus on serving our customers efficiently and professionally.
As a key member of our team, you will be the face of public service, ensuring that every visitor receives accurate information and timely assistance with their motor vehicle and driver's license needs.
Responsibilities
- Greet and assist customers with a smile, providing professional and courteous service at all times.
- Process vehicle registrations, driver's license renewals, and title transfers accurately and efficiently.
- Answer incoming calls and resolve inquiries regarding DMV policies, fees, and wait times.
- Verify identity and documentation to ensure compliance with state regulations.
- Maintain accurate records of transactions and update internal databases in a timely manner.
- Assist with special accommodations for customers with disabilities and ensure a welcoming environment.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, government, or administrative support is highly desirable.
- Strong computer proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills with a focus on conflict resolution.
- Ability to stand for extended periods and work in a fast-paced, high-volume environment.