Job Description
Are you looking for a stable career in government services?
We are currently hiring a DMV Customer Service Representative to join our team in Baltimore, MD. In this essential role, you will serve as the first point of contact for Maryland residents, ensuring they receive accurate information and efficient service regarding vehicle registration, driver's licenses, and titles. We provide all necessary equipment for the role, ensuring you are fully prepared to succeed from day one.
Key Benefits:
- Equipment Provided: We supply all necessary hardware, software, and uniforms.
- Competitive Compensation: Hourly wage ranging from $20.00 to $26.00.
- Professional Environment: Work in a secure, modern facility with consistent full-time hours.
Job Overview:
You will be responsible for processing various motor vehicle transactions, answering high-volume inquiries, and maintaining accurate records. The ideal candidate is detail-oriented, patient, and capable of handling fast-paced situations with a smile.
Responsibilities
- Greet and assist customers in person with license renewals, vehicle titling, and registration renewals.
- Process DMV transactions accurately using state-provided database systems and scanning equipment.
- Answer incoming phone calls and resolve customer inquiries regarding fees, wait times, and document requirements.
- Verify driver's licenses, insurance, and vehicle titles to ensure compliance with state regulations.
- Maintain a clean, organized workspace and ensure all equipment is properly utilized and maintained.
- Handle cash, checks, and credit card transactions with strict adherence to cash handling policies.
- Escalate complex issues to supervisors while maintaining a high level of customer satisfaction.
Qualifications
- High School Diploma or GED required; Associates degree preferred.
- Minimum of 1 year of experience in customer service, retail, or government services.
- Strong typing skills (35+ WPM) and intermediate computer proficiency (Windows, Microsoft Office).
- Excellent verbal and written communication skills with a focus on clarity and patience.
- Ability to stand for extended periods and lift up to 25 lbs as needed.
- Ability to pass a background check, drug screening, and motor vehicle record check.
- Valid driver's license is required.