Job Description
Are you looking for a stable career with paid training and excellent benefits? North Carolina DMV Operations is currently hiring Customer Service Representatives in Charlotte, NC.
We are seeking motivated individuals to join our team and serve the public in a fast-paced, professional environment. This is a fantastic opportunity to enter the government sector without prior experience, thanks to our comprehensive training program.
Why Join Us?
- Paid Training: No experience needed—we train you!
- Job Security: Work for a state agency with long-term stability.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits: Comprehensive health, dental, and vision insurance.
As a Customer Service Representative, you will be the face of the DMV, ensuring our community has access to essential driver services.
Responsibilities
- Greet and assist customers in person and via phone with a friendly, professional demeanor.
- Process driver’s license renewals, vehicle registrations, and title transfers accurately.
- Answer inquiries regarding traffic laws, fees, and office procedures.
- Operate computer systems and database software to update customer records.
- Handle cash, check, and credit card transactions with strict accuracy.
- Maintain a clean, organized workspace and adhere to safety regulations.
- Assist in resolving customer complaints and escalations effectively.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to pass a background check and drug screening.
- Must be detail-oriented and able to work in a high-volume environment.
- Valid driver’s license may be required depending on specific branch location.