Job Description
Are you looking for a stable career with a competitive salary and a generous Sign-on Bonus? Pittsburgh DMV Solutions is currently hiring dedicated Customer Service Representatives to join our growing team. We are committed to providing exceptional service to the community and are seeking individuals with a passion for public service and a knack for problem-solving.
In this role, you will be the face of our organization, helping residents navigate complex government processes with ease and efficiency. If you are detail-oriented, empathetic, and ready to make a difference in your community, we want to hear from you.
Why Join Us?
• Sign-on Bonus: Up to $1,500 for qualified candidates!
• Competitive hourly wage ($18.00 - $24.00)
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
Responsibilities
- Greet and assist customers with a wide range of DMV transactions, including license renewals, vehicle registrations, and title transfers.
- Answer incoming phone calls and emails professionally, resolving inquiries regarding state laws, fees, and procedures.
- Review documents for accuracy and completeness to ensure compliance with state regulations.
- Maintain accurate and confidential records of all customer transactions and interactions.
- Resolve customer complaints and escalations with patience and efficiency.
- Collaborate with team members to improve service delivery and operational workflows.
- Stay updated on changes to DMV policies and procedures to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or government/public sector is strongly preferred.
- Excellent verbal and written communication skills.
- Strong typing skills and proficiency with computer systems (Windows OS).
- Ability to work in a fast-paced environment with high volumes of customers.
- Must pass a background check and drug screen.
- Valid Driver’s License is a plus.