Job Description
We are currently seeking a dedicated and professional DMV Customer Service Representative to join our team in St. Petersburg, FL. As a vital part of the Florida Department of Highway Safety and Motor Vehicles, you will serve as the primary point of contact for citizens navigating motor vehicle services. If you possess a strong work ethic and a desire to serve the public, we encourage you to apply.
Job Summary
In this role, you will manage high-volume customer transactions with accuracy and efficiency. You will be responsible for verifying documents, processing payments, and ensuring that our community receives the highest level of service possible.
Responsibilities
- Process driver license renewals, vehicle registrations, and title transfers for walk-in and phone-in customers.
- Answer a high volume of inbound calls and assist customers with scheduling road tests and knowledge exams.
- Maintain accurate records in the state’s automated database and handle cash, checks, and credit card transactions.
- Assist customers with understanding complex state regulations and explain fees clearly.
- Direct visitors to appropriate service windows and maintain an organized, welcoming lobby environment.
- Collaborate with team members to ensure efficient service delivery during peak hours.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, retail, or government operations is preferred.
- Excellent verbal communication skills and the ability to remain calm under pressure.
- Strong typing skills and proficiency with computer-based data entry systems.
- Ability to stand for extended periods and work in a fast-paced, high-volume environment.
- Must be willing to undergo a background check and drug screening.