Job Description
Are you ready to elevate your career in public service?
We are currently seeking a highly motivated DMV Customer Service Representative to join our Plano team. This is a fantastic opportunity to secure a high-paying position with a stable government agency, offering excellent benefits and a collaborative work environment.
In this role, you will be the face of our department, ensuring our community receives top-tier service regarding driver’s licenses, vehicle registrations, and identification services. If you excel in customer interaction and want to make a tangible difference in your city, we want to hear from you.
Why Apply?
- Competitive Compensation: Earn between $22.00 and $32.00 per hour based on experience.
- Job Security: Enjoy the stability and benefits of working with a state government entity.
- Modern Facilities: Work in a newly renovated, state-of-the-art facility.
Don't miss this chance to advance your professional journey in Plano, TX. Apply today!
Responsibilities
- Customer Assistance: Greet and assist customers with a variety of transactions, including driver’s license renewals, vehicle registrations, and ID card applications.
- Payment Processing: Accurately process cash, credit, and check payments while maintaining strict adherence to financial protocols and balancing daily registers.
- Record Keeping: Maintain accurate and up-to-date digital and physical records of all transactions and customer interactions.
- Issue Resolution: Handle customer inquiries and resolve complaints professionally and efficiently, escalating complex issues to management when necessary.
- System Operations: Utilize DMV management software and internal databases to retrieve information and process documents.
- Compliance: Ensure all actions comply with state laws, regulations, and departmental policies.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Minimum of 1-2 years of proven experience in customer service, retail, or administrative support roles.
- Computer Skills: Proficient in Microsoft Office Suite (Word, Excel) and the ability to learn complex state computer systems quickly.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with a diverse population.
- Attention to Detail: Strong ability to perform data entry with high accuracy and pay attention to detail in a high-volume environment.
- Availability: Ability to work flexible hours, including weekends or holidays, as required by departmental needs.