Job Description
Are you a people-person with a passion for public service?
We are currently seeking a dedicated DMV Customer Service Representative to join our team in Toledo, OH. This role offers the unique opportunity to serve the community while enjoying a remote-friendly work environment.
As a key member of the Lucas County DMV & Administrative Services team, you will be the first point of contact for residents seeking vital motor vehicle services. We pride ourselves on efficiency, accuracy, and exceptional customer care.
Responsibilities
- Process License Applications: Accurately handle driver's license renewals, replacements, and new applications in accordance with state regulations.
- Vehicle Registration: Assist customers with vehicle titling, registration renewals, and plate transfers efficiently.
- Customer Inquiries: Provide clear, friendly, and professional guidance to customers via phone, email, and in-person interactions.
- Document Verification: Review and verify documentation to ensure compliance with all legal requirements.
- Record Keeping: Maintain accurate and up-to-date electronic and manual records of all transactions.
- Issue Resolution: Address and resolve customer complaints or issues professionally and effectively.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Prior experience in customer service, administrative support, or government operations is highly preferred.
- Computer Skills: Proficiency in Microsoft Office Suite and ability to learn new database management systems quickly.
- Attention to Detail: Exceptional ability to focus on details while managing multiple tasks simultaneously.
- Communication: Strong verbal and written communication skills with the ability to explain complex procedures simply.
- Availability: Ability to work flexible hours, including weekends or holidays as needed.